Privacy Policy

Updated January 2024

We promise to keep your privacy and the data you provide us with safe and secure.

This Policy explains the information we collect about people who visit our website and why we are collecting it, as well as information about how we use it, if we share it and how we keep it secure.

We may update or change this Policy from time to time – you can see the month that the Policy was last updated at the top of this page. Please check occasionally to ensure that you’re happy with the changes. By using our website you’re agreeing to be bound by this Policy.

If you need to contact us about any aspect of this Policy you can do so by emailing us at [email protected], by writing to us at Jump, 141 – 157 Acre Lane, London, SW2 5UA, or calling us on 0207 326 5055.

Who we are

Your engagement programme is run by Green Rewards Limited, trading as Jump. Green Rewards Limited is registered in England & Wales under company no. 7490327. Its registered office address is The Courtyard, Shoreham Road, Upper Beeding, Steyning, West Sussex, BN44 3TN. 

How do we collect information from you?

We obtain information about you when you use our website, such as when you contact us about products and services, or when you sign up to and participate in a programme provided by us to your employer organisation.

What type of information do we collect?

The personal information we might collect from you includes your name, work email address and work postal address and team. It may also include information regarding what website pages are accessed and when.

As part of a programme provided by your employer you may also provide sustainability information including which materials you have recycled, distances travelled via sustainable transport, print settings used etc. We will make it clear to you what information you can provide to us and it is your decision whether or not to do so.

How is your information used?

We may use your information to: Administer the scheme, including sending weekly reminder emails requesting your participation data; Your first name, initial, surname and points total may be shown across the platform, including on the leader board, activity feed (optional), galleries, winners list and other locations;

• Seek your views or comments on the services we provide;
• Deal with entries into a competition;
• Send you updates about sustainability news and innovation;
• Notify you of changes to our services; 

We believe that these forms of communication are an intrinsic part of ensuring that your engagement in the programme works efficiently and that we can communicate to you on your activity in the programme and any rewards that you have earned. Having considered this, we therefore believe that this is a legitimate interest to communicate with you in this manner and such interest is genuinely not overridden by your fundamental rights as a data subject

You may opt-out of any email communications by using the ‘unsubscribe’ link within each email, contacting us at [email protected] or by calling us on 0207 326 5055. Please be aware that unsubscribing from the weekly reminder email may reduce your ability to effectively participate in the programme. You can manage your email subscription preferences in the ‘Subscriptions’ section of your account, reached by clicking the ‘My Account’ button in the top right hand corner once you are logged in.

We will hold your personal information on our systems for the duration of the contract that your employer has negotiated with us. At the end of any such contract, the data will be passed to your employer for the purpose of integration with a replacement programme.

Data sharing

In order to process voucher requests we may share your order details, including name and postal address, with our suppliers so that your order can be fulfilled.

As part of the administration of the programme your details, including name and email address, may be passed onto Durham University so that they can contact you directly with regards to My Greenspace Your details will not be shared with any other parties nor be used to contact you for any other reason, without your prior consent.

How you can request, edit or erase the information we hold about you

You have the right to ask for a copy of the information we hold about you. You can do this by emailing us at [email protected], calling 0207 326 5055 or by writing to us at Jump, 141 – 157 Acre Lane, London, SW2 5UA. We will aim to process your request as quickly as we can and at the latest within 14 days of receiving the request. We will provide the information to you by SFTP (Secure File Transfer Protocol). We may charge a small administration fee of £10 for any excessive or repetitive requests.

You are responsible for the accuracy of the data we hold about you. If you notice that anything is incorrect, or that anything is out of date you can ask for this information to be changed by contacting us at [email protected], calling 0207 326 5055 or by writing to us at Jump, 141 – 157 Acre Lane, London, SW2 5UA.

You may, also, at any time request the erasure of your account and any information we hold about you by emailing [email protected], calling 0207 326 5055 or by writing to us at Jump, 141 – 157 Acre Lane, London, SW2 5UA. We aim to respond to requests for erasure within 5 working days.

Automated decision making

For some employer-backed programmes we may use automated decision making to approve or deny your requests. Information regarding the type and frequency of information and the parameters within which it is permissible can be found on your programme’s website. If you would like more information about the denial of a request or would like to raise a dispute, please email us at [email protected]. These parameters are periodically reviewed to ensure effectiveness of the scheme.

Use of cookies

Cookies are widely used tiny pieces of software (files) that are installed on a computer or mobile device when an individual visits a website.

We use cookies to help us to identify whether you have visited our site before and to personalise our service to you. Two types of cookies are used on this website:

Session cookies are temporary cookies that remain in the cookie file of your browser until you leave the website. We use session cookies to allow you to carry information across pages of our website and avoid having to re-enter information, and to compile statistics that allow us to understand how users use our website and to help us improve the structure of our website.

Persistent cookies remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie). We use persistent cookies to display your name and Points balance each time you access our website (using the "Remember me" cookie), and to pre-complete your Green Rewards Account number when you logon to our website (using the "Remember me" cookie).

We may use other persistent cookies from time to time to help us recognise you as a unique visitor when you return to our website and to monitor your use of our website. This will allow us to tailor the content of certain areas of our site and offer you promotions that match your preferred interests.

The use of any information we collect through the use of session cookies and persistent cookies will be subject to the same controls as other information covered by this Privacy Policy.

Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. Further information about Google’s privacy policy may be obtained from http://www.google.com/privacy.html.